Refund Policy for WpTools

Last Updated: 23/02/2025

At WpTools, we strive to deliver high-quality digital products and ensure customer satisfaction. Due to the nature of downloadable content, we adhere to the following refund policy:

1. Digital Product Nature

All products sold on WpTools (themes, plugins, courses, graphics, eBooks, etc.) are non-tangible, irrevocable goods. Once downloaded, they cannot be physically returned.

2. Refund Eligibility

Refunds are only considered under these conditions:
✅ Technical Issues: The product is defective, broken, or not as described.
✅ Failed Delivery: You did not receive access/download links due to a system error.
✅ Duplicate Charge: You were accidentally charged multiple times.

Refunds are NOT granted for:
❌ Buyer’s remorse or change of mind.
❌ Incompatibility with third-party software/plugins.
❌ Failure to read product descriptions or system requirements.

3. How to Request a Refund

4. Refund Process

• We will respond within 48 hours and may request additional details.
• If approved, refunds are processed within 5-7 business days (timing depends on your payment method).
• Refunds are issued to the original payment method only.

5. Non-Refundable Products

• Final sale items (clearly marked as “Non-Refundable”).
• Downloaded products with no technical issues.

6.Abuse of Policy

Repeated refund requests or fraudulent claims may result in account suspension or future purchase restrictions.

7. Contact Us

For refund-related questions, email us at support@wptools.shop or visit our Contact Page.

By purchasing from WpTools, you agree to this refund policy. We reserve the right to update these terms at any time.